Document Support Specialist

Job Title: Document Support Specialist



Job Location: Washington, D.C. - Remote



Eligibility/Clearance: US Citizenship Required. Law firm experience

required



Job Description:



The Document Support Specialist is a member of Document Support Services

(DSS), a team of professionals who provide document formatting and

support for our lawyers, staff, practice groups, and clients. This role

is responsible for fulfilling document formatting requests to maintain

the accuracy, quality, and integrity of documents in support of critical

business operations and matter processing. The combination of technical

acumen with customer focus, communication skills, and a desire to uphold

quality enables the Document Support Specialist to support business and

matter requests.



Responsibilities (include but are not limited to):



▪ Create, revise, and convert various types of documents such as court

filings, agreements, contracts, leases, letters, memoranda, and

pleadings using Firm solutions and technologies (e.g., Microsoft Office,

Adobe, Kofax, Litera Compare, DocXTools, Best Authority, and others as

needed).



▪ Conduct document review procedures such as quality check (QC),

ensuring requests are fulfilled per instructions provided in a timely

fashion.



▪ Complete work in accordance to defined procedures and standard

resolution times.



▪ Perform document clean up, data normalization, update formatting, etc.

in accordance with instructions requested and procedural standards.



▪ Ability to provide step by step instructions and guidance for document

formatting to non-technical individuals.



▪ Ability to communicate and collaborate in a team environment to

complete requests.



▪ Convert and transcribe audio and video recordings.



▪ Perform data entry and mail merge.



▪ Create and maintain Firm directory entries.



▪ Provide document formatting guidance and troubleshooting support to

requestors.



▪ Provide excellent customer service and ability to proactively fulfill

requests in a timely manner.



▪ Work with various members of the Firm including attorneys, paralegals,

secretaries, teams, and others within the firm to fulfil requests.



▪ Stays current with technology best practices and procedures in

fulfilling requests.



▪ Assists with training new Document Support Specialists and other

personnel as assigned.



▪ Performs other duties as assigned.



▪ Uphold high standards of confidentiality, discretion, and integrity,

particularly with respect to all sensitive and/or confidential firm and

client information to which this position will have access.



Requirements:



▪ 3+ years of relevant experience, ideally in a large Law Firm setting,

a comparable professional services organization, or a legal support

services background.



▪ Demonstrated experience working in a time sensitive, high-visibility

environment.



▪ Demonstrated experience improving the user experience, preferably in a

professional services or Legal Firm.



▪ Expert level experience and knowledge of document productivity

solutions (e.g., Microsoft Word, Excel, PowerPoint, DocXTools, and Adobe

Acrobat).



▪ Demonstrated experience with Excel formulas, pivot tables, conditional

formatting, and other data analysis functions.



▪ Excellent attention to detail and organizational skills.



▪ Strong service orientation, and an understanding of the importance of

developing effective working relationships.



▪ Strong interest in technology and demonstrated ability to learn.



▪ Rapid and accurate typing skills.



▪ Adherence to “DSS Quality Checklist”.



▪ Highly motivated, analytical, organized, and efficient.



▪ Excellent problem solving and ability to ensure document integrity.



▪ Ability to work well under pressure.



▪ Ability to work independently as well as part of a team.



▪ Availability to work before / after business hours, weekends, and/or

overtime with little or no notice.



Education:



▪ College degree is strongly preferred, ideally in Business

Administration, Information Systems, or a related discipline.



▪ Appropriate certification(s) are preferred.



Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer

(EOE) who will provide equal employment opportunity to employees and

applicants for employment without regard to race, ethnicity, religion,

color, sex, pregnancy, national origin, age, veteran status, ancestry,

sexual orientation, gender identity or expression, marital status,

family structure, genetic information, or mental or physical disability